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About Us Beebitz Beekeeping Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page, or at the address below:

Our Contact details:
Beebitz Beekeeping Supplies
Web-Stile Farm, Coley Hill, Hinton Blewett, Nr Wells, Somerset, BS39 5ED United Kingdom
Phone: 01761 452344
Email: info [at] beebitz [dot] com
VAT - GB 790 9763 75
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment via PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Paypal payments, Visa and Mastercard. We do not normally charge for any item until it is ready to pack and prepare for shipment. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post/mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Your order will normally be sent Standard Delivery by 48 hour (3 - 5 business days) carrier service, unless otherwise requested and additional costs paid for in full. Damage in Transit of goods must be notified to us immediately upon receipt by telephone and confirmed in writing within three (3) days of receipt of the goods concerned.
Special Delivery by 24 hour (1 - 3 business days) carrier service, can only be guaranteed if order placed before 11:00 am. Orders placed by 11:00 am on Fridays will normally be delivered on the following Monday - Tuesday
We send most orders by recorded delivery and a signature will be required upon receipt. Please make sure someone is available to receive the order as no responsibility can be accepted by ourselves or our couriers for loss or damage if left by request without a signature.
Delivery Schedule We will normally despatch your order to you within 3 to 5 business days . International orders are generally received in under 14 days.
We send most orders by recorded delivery and a signature will be required upon receipt. Please make sure someone is available to receive the order as no responsibility can be accepted by ourselves or our couriers for loss or damage if left by request without a signature.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We will take all reasonable care to ensure that all details, pictures, descriptions and prices of products appearing on the Website were correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, due to our constant aim for improvement the information including Product Descriptions and Pictures appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

We aim for complete customer satisfaction. If you are not completely satisfied with any of our products please return in perfect and unused condition within 7 days from receipt and we will send you a replacement or your money will be refunded.
Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01761 452344 (International +44 01761 452344) or write to us at Web-Stile Farm, Coley Hill, Hinton Blewett, Nr Wells, Somerset, BS39 5ED United Kingdom
Privacy Policy Beebitz Beekeeping Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Any item purchased by distance means (i.e. telephone email or internet with no face to face contact) allows a 7 day period from receipt of goods in which items can be returned for replacement or refund.
Return postage for goods cancelled within the 7 day cooling off period will be payable by the customer. However, this will not apply where faulty or misdescribed goods are received. Your statutory rights will not be affected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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